Meet the Global Services Team
The staff of Global Services welcomes the opportunity to assist you. Many members of the Globa Services team have experience abroad, and draw on this background as we work to provide the services and programs that meet the needs of the WSU international community.
Director of Global Services
Cheryl Hansen, Director
Cheryl Hansen serves as the Director of Global Services overseeing visa services and international enrollment. She has extensive international education experience in public and private universities and community colleges. Prior to joining WSU, she worked for the Washington State International Trade Office where she directed marketing programs and led education trade missions to Mexico, India, South Korea, and China. Hansen received her undergraduate degree from the University of Washington and her master’s degree from Oregon State University. She has traveled on all 7 continents and speaks Portuguese and Spanish.
cheryl.hansen@wsu.edu
Team Members
Camille Armstrong, Legal Program Coordinator
Camille joined the Global Services staff in July 2008. She graduated from WSU in 2007 with a Bachelors degree in Music. Camille is originally from the Federal Way, WA area, but has lived in various places within Washington State and now calls Pullman her home. Camille enjoys surfing, traveling, cooking, making music, and eating! She is excited to meet new people from all over the world and help them have an amazing experience here at WSU.
carmstrong@wsu.edu
Rob Cassleman, International Student & Scholar Advisor
(J-1)
Rob Cassleman is an International Scholar Advisor whose primary responsibility is to advise J-1 visiting scholars and faculty with immigration matters as well as other concerns. Since Rob has worked in higher education for more than 25 years, and been employed at WSU for the better part of twenty years, he would be happy to answer questions about university life and Pullman as well. Some of Rob's personal interests are traveling, sports, comparative educational systems, cooking, and family life. He is available for either an appointment or for walk-in time.
rcasslem@wsu.edu
Kelsey Hawthorne, International Center Coordinator
Kelsey Hawthorne oversees the day-to-day operations of the International Center and works to create social, educational, and cultural programming for both international and domestic students at WSU. Kelsey serves as the supervisor for the International Center’s internship program and is actively involved in campus outreach as well as the International Student Orientation program. She received her Bachelor’s degree in Foreign Languages and Cultures: Spanish from Washington State University and studied abroad in Cádiz, Spain. Kelsey joined the Global Services team in fall 2010 and is happy to be back on the Palouse where she has the opportunity to interact with students from around the world!kelsey.hawthorne@wsu.edu
Denise Keeton, Program Support Supervisor
Denise joined the Global Services team in July 2004, but has been with WSU since 1992. She oversees the Global Services front office, assists Sponsored Students with their billing process, and acts as a liaison between WSU and the sponsoring agencies. Denise is the Chair of the Orientation Committee and oversees the International Peer Mentor Program. Denise also works very closely with other units within IP in the areas of personnel and payroll. Denise travelled to Guatemala with Habitat for Humanity in January 2009 and is a WSU Alumni with a Bachelor of Science degree in Mathematics. Go Cougs!ddkeeton@wsu.edu
Dena Neese, Immigration Compliance Specialist
(H-1B, and Permanent Residency)
Dena Neese advises departments and faculty on immigration matters, including H-1B petitions, labor certification applications, and immigrant visa petitions. After many years away, Dena is happy to return home to the Palouse, where she grew up. She graduated from the University of Arizona College of Law in 2001. Before joining Global Services in March 2006, she worked as an immigration attorney in Phoenix, Arizona, handling both corporate business immigration matters and individual removal and deportation cases. Dena enjoys assisting departments and faculty in understanding and navigating the immigration system. She is available to meet with you by appointment.
dneese@wsu.edu
Laurie Quiring, International Enrollment & Academic Services Coordinator
Robert Rigg, SEVIS Coordinator and PDSO
As SEVIS Coordinator, Robert is responsible for managing the information systems containing data on WSU international students, scholars, and faculty. He also coordinates the many offices within WSU that enter data into the system, and oversees WSU's reporting to SEVIS (Student and Exchange Visitor Information System). Robert grew up in Texas and attended Texas Tech University. He moved to the Palouse area in 1994 and joined the Global Services team in June of 2004. Robert is always happy to answer questions and assist in solving problems.
robertr@wsu.edu Skype: robert_rigg
Kim Steinmetz, International Student Advisor
(F-1 & J-1)
Kim Steinmetz advises international students on a variety of issues including: immigration, social adjustment, cultural adjustment, and academic issues. She enjoys meeting with students and learning about different cultures. Kim joined the Global Services team in fall 2011 and has previously worked in International Education advising students and scholars. Kim lived abroad for a year in Ciudad del Carmen, Campeche, Mexico and loves to speak Spanish. She is eager to visit more of the world. Kim loves to assist students and is available to answer any questions.kim.steinmetz@wsu.edu
Ready to Assist You
You are welcome to contact us by calling 509-335-4508 or by emailing us at oiss@wsu.edu